Return and Refund Policy

Last Updated: October 2025

Thank you for shopping with Dameque.
We value your trust and are committed to ensuring that your shopping experience with us is delightful, transparent, and hassle-free.

This Return & Refund Policy outlines the terms and conditions under which returns, exchanges, and refunds are accepted on www.dameque.com (“Website”).
Please read this policy carefully before making a purchase.

1. Eligibility for Return

We strive to provide products that meet the highest quality standards. However, in the unlikely event that you are not satisfied with your order, you may request a return under the following conditions:

• The product must be unused, unworn, unwashed, and undamaged.
• The product must be returned in its original packaging with all tags, accessories, and invoices intact.
• The return request must be raised within 3 days of delivery.
• Products purchased during sale or clearance events are not eligible for return or exchange, unless received in damaged or defective condition.

2. Non-Returnable Items

For hygiene and safety reasons, certain product categories cannot be returned. These include:

• Earrings, Jhumkas, and other pierced jewelry
• Lockets and Necklaces (if used or tampered with)
• Sunglasses and accessories showing signs of wear
• Any item marked as “Final Sale” or “Non-Returnable” on the product page

3. Return Process

To initiate a return, please follow these simple steps:

1. Raise a Return Request:
   Email us at returns@dameque.com within 7 days of receiving your order. Mention your order ID, product name, and reason for return.
2. RMA Generation:
   Once your request is reviewed, our team will issue a Return Merchandise Authorization (RMA) number and provide instructions for pickup or return shipping.
3. Product Pickup/Return:
   • For eligible pin codes, our courier partner will arrange a pickup within 2–4 business days.
   • For other locations, you may need to self-ship the product to our warehouse using a reliable courier service.
4. Quality Check:
   Upon receiving the returned item, our team will perform a quality inspection.
   If the product passes inspection, your refund or replacement will be processed.

4. Refund Process

Once your return is approved, refunds will be initiated to your original payment method:

• Prepaid Orders (Online Payment):
  Refunds will be processed back to the same bank account, credit card, or wallet used during the purchase within 5–7 business days after approval.
• COD (Cash on Delivery) Orders:
  Refunds for COD orders will be issued via bank transfer or wallet credit, as per your preference.

Please note: Shipping charges, COD fees, and gift wrap charges (if any) are non-refundable.

5. Exchanges

If you wish to exchange a product for a different size or color (where applicable):

• Raise an exchange request within 3 days of delivery at support@dameque.com.
• Exchanges are subject to availability of stock.
• If the desired item is unavailable, a refund will be processed instead.

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us immediately at support@dameque.com with:

• Clear photos or videos of the product and packaging
• Your order ID and a brief description of the issue

Once verified, we will arrange a replacement or full refund at no additional cost.

7. Cancellations

• Orders can be cancelled within 24 hours of placement, provided they have not yet been shipped.
• To cancel an order, email us at orders@dameque.com with your order ID.
• Once shipped, the order cannot be cancelled and will be subject to the standard return policy.

8. Grievance Redressal

We take every customer concern seriously. If you have any grievance, escalation, or unresolved issue regarding your return, refund, or exchange, you may contact our designated Grievance Officer.

Grievance Officer:
Dhruv Sharma
Email: grievance@dameque.com
Response Time: Within 48 business hours

9. Important Notes

• Returns that do not meet our policy guidelines will be rejected and won’t sent back to the customer unless requested by paying the courier charges.
• Refunds are subject to successful completion of the quality check process.
• Repeated returns, fraudulent activities, or policy misuse may lead to account suspension.

10. Contact Us

For any assistance, feel free to reach out to us:

📩 Email: support@dameque.com
📞 Phone: +91-8076322673 | +7-9022318809 (Mon–Sat, 10 AM – 6 PM UTC +2)
🕘 Working Hours: Monday – Saturday, 10 AM to 6 PM (IST)

Dameque — committed to making every purchase a beautiful experience, with transparency, care, and customer-first service at its core.